At Cardmatics, we are committed to ensuring your satisfaction with our product. If, for any reason, you are not completely satisfied with your purchase, we offer the following refund policy:

1. Eligibility for Refunds:

• To be eligible for a refund, the item must be returned in its original condition, unused, and in its original packaging.

• You must request a refund within 30 days of receiving your order.

• Proof of purchase (receipt or order confirmation) is required for all refunds.

2. Refund Process:

• To initiate a return, please contact our customer support team via email or through the "Contact Us" page on our website.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

3. Non-refundable Items:

• Shipping costs are non-refundable.

• If the item is damaged or not in its original condition upon return, only a partial refund may be granted, or the refund may be denied.

4. Exchanges:

• If you received a defective or damaged product, we will gladly exchange it for a new one. Please contact us within 14 days of receiving your item to arrange an exchange.

5. Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account or credit card statement.

• Then contact your bank or credit card company, as it may take some time before your refund is officially posted.

• If you’ve done all of this and still haven’t received your refund, please contact us for further assistance.

For any questions or assistance with returns, feel free to reach out to our customer support team. We're here to help!